7spen Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you register a 7spen account, we collect personal information that you provide to us directly, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, and nationality;
• Contact Information: Email address, Philippine mobile phone number, and residential address;
• Financial Information: Payment method details (GCash account, Maya account, bank account numbers), transaction history, deposit and withdrawal records;
• Verification Documents: Government-issued identification documents (Philippine passport, driver's license, UMID, PhilHealth ID, etc.), proof of address, and selfie photographs for identity verification purposes;
• Account Credentials: Username, password, and security questions/answers;
• Communication Data: Information you provide when you contact our customer support team, participate in surveys, or communicate with us through email, live chat, or other channels.

1.2 Information We Collect Automatically

When you access and use the 7spen platform, we automatically collect certain information about your device and usage patterns, including:

• Device Information: IP address, device type and model, operating system, browser type and version, screen resolution, and device identifiers;
• Usage Information: Pages visited, time spent on pages, games played, bets placed, deposit and withdrawal activity, login/logout times, clickstream data, and referring/exit pages;
• Location Information: Approximate geographic location derived from your IP address (we do not collect precise GPS location data);
• Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies (see Section 6 for details).

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Providers: Transaction confirmation, payment method verification, and fraud detection information from GCash, Maya, and other payment processors;
• Identity Verification Services: Information to verify your identity and comply with Know Your Customer (KYC) and anti-money laundering (AML) requirements;
• Game Providers: Game play data, win/loss records, and game session information from third-party casino game and sports betting providers;
• Marketing Partners: If you arrive at 7spen through an affiliate or marketing partner, we may receive information about the source of your referral.

2. How We Use Your Information

7spen uses your personal information for the following purposes:

2.1 Account Management and Service Provision

• To create and manage your 7spen account;
• To process deposits, withdrawals, and other financial transactions;
• To provide access to casino games, sports betting, and other gaming services;
• To maintain records of your transactions and gaming activity;
• To respond to your customer support inquiries and resolve disputes.

2.2 Identity Verification and Compliance

• To verify your identity and age (21+ requirement);
• To comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations;
• To comply with applicable Philippine gaming laws and regulations;
• To prevent fraud, money laundering, and other illegal activities;
• To enforce our Terms & Conditions and detect violations thereof.

2.3 Platform Improvement and Analytics

• To analyze usage patterns and improve the 7spen platform's functionality, performance, and user experience;
• To conduct data analytics and generate aggregated, anonymized statistics about platform usage;
• To test new features and optimize existing features;
• To identify and fix technical issues and bugs.

2.4 Marketing and Communication

• To send you promotional offers, bonuses, and information about new games and features (you may opt out at any time);
• To send you important account notifications, security alerts, and administrative messages;
• To conduct surveys and gather feedback about your experience with 7spen;
• To personalize your experience on the 7spen platform based on your preferences and gaming history.

2.5 Responsible Gaming and Player Protection

• To monitor gaming behavior and identify patterns consistent with problem gambling;
• To enforce deposit limits, session time alerts, and self-exclusion requests;
• To comply with responsible gaming obligations under Philippine law.

3. Legal Basis for Processing

7spen processes your personal information on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide 7spen gaming services as described in our Terms & Conditions);
• Legal Obligation: Processing is necessary to comply with applicable legal requirements, including KYC/AML regulations, gaming laws, and tax reporting obligations;
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, data analytics, and marketing (provided such interests are not overridden by your privacy rights);
• Consent: Where required by law, we obtain your explicit consent before processing certain types of personal information (e.g., marketing communications, optional cookies).

4. Sharing and Disclosure of Information

7spen does not sell your personal information to third parties. However, we may share your information with the following categories of recipients:

4.1 Service Providers

We engage third-party service providers to perform functions on our behalf, including payment processing (GCash, Maya, bank processors), cloud hosting, identity verification, customer support platforms, email delivery, data analytics, and fraud detection. These service providers have access to your personal information only to the extent necessary to perform their services and are contractually obligated to protect your data.

4.2 Game Providers

When you play casino games or place sports bets, certain information (such as your account ID, bet amount, and game session data) is shared with the third-party game providers who supply those games. Game providers are bound by confidentiality agreements and are prohibited from using your information for purposes other than providing the games.

4.3 Regulatory Authorities

We may disclose your information to PAGCOR (Philippine Amusement and Gaming Corporation), the Bureau of Internal Revenue (BIR), and other Philippine government authorities when required by law or in response to lawful requests.

4.4 Legal and Safety Purposes

We may disclose your information if we believe, in good faith, that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or other legal process;
• Enforce our Terms & Conditions and investigate violations thereof;
• Detect, prevent, or investigate fraud, security breaches, or other illegal activity;
• Protect the rights, property, or safety of 7spen, our users, or the public.

4.5 Business Transfers

In the event that 7spen is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity. You will be notified of any such change in ownership or control of your personal information.

5. Data Security and Protection

7spen takes the security of your personal information seriously and implements industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and 7spen servers is encrypted using 256-bit SSL/TLS encryption;
• Secure Storage: Personal information is stored on secure servers with restricted access controls and encryption at rest;
• Access Controls: Access to personal information is limited to authorized personnel who require such access to perform their job functions;
• Two-Factor Authentication (2FA): Optional 2FA is available to add an additional layer of security to your account;
• Regular Security Audits: We conduct regular security assessments and vulnerability testing to identify and remediate potential security risks;
• Employee Training: All 7spen employees and contractors with access to personal information receive training on data protection and security best practices.

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity conducted through your account.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide information to website owners. 7spen uses cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to enhance your experience and collect usage data.

6.2 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the 7spen platform to function. They enable core functionality such as account login, session management, and security features. You cannot disable these cookies without affecting the platform's functionality;
• Performance Cookies: These cookies collect information about how you use the 7spen platform, such as which pages you visit and whether you encounter errors. This data is used to improve platform performance and user experience;
• Functional Cookies: These cookies allow the platform to remember your preferences (such as language, preferred games, and display settings) and provide enhanced features;
• Marketing Cookies: These cookies track your browsing activity across the 7spen platform and other websites to deliver personalized advertising and measure the effectiveness of marketing campaigns. You can opt out of marketing cookies through your browser settings or our cookie preference center.

6.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can configure your browser to refuse all cookies or to alert you when a cookie is being set. However, if you disable cookies, some features of the 7spen platform may not function properly. For more information about managing cookies, please consult your browser's help documentation.

7. Data Retention

7spen retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Active Accounts: Personal information associated with active accounts is retained for the duration of your relationship with 7spen;
• Closed Accounts: After you close your account, we retain certain personal information for a period of seven (7) years to comply with legal and regulatory requirements (including tax, AML, and gaming regulations) and to resolve disputes or enforce our Terms & Conditions;
• Marketing Data: If you opt out of marketing communications, we retain a record of your opt-out preference indefinitely to ensure we do not send you unwanted communications in the future;
• Aggregated Data: Anonymized and aggregated data that cannot be used to identify you may be retained indefinitely for analytics and business purposes.

8. Your Privacy Rights

Under applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173), you have certain rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you;
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information;
• Right to Erasure: You have the right to request deletion of your personal information, subject to legal retention requirements;
• Right to Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances;
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or where we rely on legitimate interests as the legal basis for processing;
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another data controller;
• Right to Withdraw Consent: Where we rely on your consent as the legal basis for processing, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at [email protected] with your request and any required identity verification documents. We will respond to your request within thirty (30) days.

9. International Data Transfers

7spen operates primarily in the Philippines, and your personal information is stored on servers located in the Philippines and other jurisdictions. Some of our service providers may be located outside the Philippines. When we transfer personal information to other countries, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Children's Privacy

7spen services are intended exclusively for individuals who are at least 21 years of age. We do not knowingly collect personal information from individuals under the age of 21. If you are under 21 years of age, you must not access or use 7spen services. If we become aware that we have inadvertently collected personal information from an individual under 21, we will take immediate steps to delete such information and terminate the associated account.

Parents or guardians who believe that a minor has provided personal information to 7spen should contact us immediately at [email protected] so that we can take appropriate action.

11. Changes to This Privacy Policy

7spen reserves the right to update or modify this Privacy Policy at any time, at our sole discretion. The "Last Updated" date at the top of this page indicates when this Privacy Policy was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

If we make material changes to this Privacy Policy that significantly affect your rights, we will notify you by email (to the email address associated with your account) or by posting a prominent notice on the 7spen platform prior to the changes taking effect. Your continued use of 7spen services after any such changes constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, our data practices, or your personal information, please contact us:

Email: [email protected]
Subject Line: "Privacy Inquiry – [Your Account Username]"
Available: 24 hours a day, 7 days a week
Languages: English and Tagalog

We take privacy concerns seriously and will investigate and respond to all inquiries within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.