7spen Terms & Conditions

1. Acceptance of Terms

By creating a 7spen account, depositing funds, placing bets, or otherwise using any feature of the 7spen platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions, as well as our Privacy Policy and Responsible Gaming Policy.

These Terms apply to all users of 7spen, regardless of device, browser, or method of access. Your agreement to these Terms is a condition precedent to your use of 7spen services. If you are accessing 7spen on behalf of a legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 21 years of age to register a 7spen account or participate in any real-money gaming activity on the platform. This age requirement is consistent with Philippine regulations governing online gaming. 7spen strictly prohibits underage gambling and reserves the right to request proof of age at any time. Accounts found to belong to individuals under 21 years of age will be immediately suspended, and all funds and winnings forfeited.

2.2 Jurisdictional Restrictions

7spen services are intended for use by residents of the Philippines. Users residing in jurisdictions where online gambling is prohibited by law are expressly forbidden from registering or using 7spen services. It is your sole responsibility to ensure that your use of 7spen complies with the laws of your jurisdiction. 7spen makes no representations that the platform is appropriate or legal for use outside the Philippines.

2.3 Account Registration

To use 7spen services, you must register an account by providing accurate, current, and complete information, including but not limited to your full legal name, date of birth, Philippine mobile number, email address, and residential address. You agree to:

• Provide truthful and accurate registration information;
• Maintain and promptly update your account information to keep it accurate;
• Register only one account per person (duplicate accounts are prohibited);
• Keep your login credentials confidential and not share them with any third party;
• Notify 7spen immediately if you suspect unauthorized access to your account.

7spen reserves the right to refuse registration or to terminate an account at any time, at our sole discretion, without prior notice and without liability.

3. Account Security and Verification

3.1 Know Your Customer (KYC) Verification

To comply with applicable anti-money laundering (AML) regulations and to protect the integrity of the 7spen platform, we require all users to complete identity verification (KYC) before processing withdrawal requests. You agree to provide, upon request, valid Philippine government-issued identification documents, proof of address, and any other documentation reasonably required by 7spen.

Acceptable forms of identification include Philippine passport, driver's license, UMID, PhilHealth ID, or other government-issued ID bearing your photograph and date of birth. Failure to provide requested documentation within a reasonable timeframe may result in account suspension or termination and forfeiture of funds.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your 7spen account credentials. Any activity conducted through your account is presumed to have been authorized by you. 7spen is not liable for any loss or damage arising from unauthorized use of your account, whether or not such use was authorized by you.

4. Deposits, Withdrawals, and Payment Methods

4.1 Deposits

7spen accepts deposits via GCash, Maya (formerly PayMaya), GrabPay, QR Ph, InstaPay, PesoNet, and direct bank transfer from Philippine banks including BPI, BDO, Metrobank, and others. The minimum deposit amount is ₱100. 7spen does not charge fees for deposits; however, your payment provider may impose its own transaction fees.

Deposits are credited to your 7spen account balance immediately upon confirmation from the payment provider. All deposits are final and non-refundable except as required by applicable law or as determined by 7spen in its sole discretion.

4.2 Withdrawals

Withdrawal requests are processed to the same payment method used for deposit, where practicable. The minimum withdrawal amount is ₱200. Withdrawal requests for verified accounts are typically processed within 5 to 15 minutes for GCash and Maya, and within 1 to 3 hours for bank transfers, subject to processing hours and any required security reviews.

7spen reserves the right to delay or refuse withdrawal requests if:

• The account has not completed KYC verification;
• The withdrawal request exceeds available account balance;
• The account is suspected of fraudulent or abusive activity;
• Bonus wagering requirements have not been met;
• The account is subject to an ongoing investigation or dispute.

4.3 Currency

All transactions on 7spen are conducted in Philippine Peso (₱). If you deposit funds in a different currency, your payment provider will convert the amount to PHP at the prevailing exchange rate, and any associated currency conversion fees are your responsibility.

5. Bonuses, Promotions, and Wagering Requirements

5.1 Bonus Terms

7spen may offer bonuses, free bets, free spins, and other promotional incentives from time to time. All bonuses are subject to specific terms and conditions, including wagering requirements, eligible games, maximum bet limits, and expiration dates. These terms are disclosed at the time the bonus is offered and are incorporated by reference into these Terms.

Unless otherwise stated, bonuses are subject to a wagering requirement before any associated winnings can be withdrawn. Wagering requirements specify the number of times the bonus amount (and, in some cases, the deposit amount) must be wagered before withdrawal is permitted. Failure to meet wagering requirements within the specified timeframe will result in forfeiture of the bonus and any winnings derived from it.

5.2 Abuse of Bonuses

7spen reserves the right to void bonuses, cancel associated winnings, and suspend or terminate accounts engaged in bonus abuse, including but not limited to creating multiple accounts to claim the same bonus, betting patterns designed to exploit bonus terms, or any other conduct that 7spen deems, in its sole discretion, to be abusive or fraudulent.

6. Game Rules and Fair Play

6.1 Game Integrity

All games offered on the 7spen platform are provided by licensed third-party game providers. Random number generator (RNG) games are independently tested and certified to ensure fairness. Live dealer games are conducted by human dealers in real time and are subject to continuous video surveillance.

7spen does not manipulate game outcomes. The results of all games are determined by certified RNGs or, in the case of live dealer games, by the physical actions of the dealer and the physical equipment used (cards, dice, wheels, etc.).

6.2 Disputes and Malfunctions

In the event of a game malfunction, all affected bets and payouts are void. If a game disconnects mid-play due to technical issues, the game round will typically complete automatically, and the result will be credited to your account upon reconnection. If you believe a game has malfunctioned or produced an incorrect result, you must notify 7spen customer support at [email protected] within 48 hours of the incident, providing your account details, game name, timestamp, and a description of the issue.

7. Prohibited Activities

The following activities are strictly prohibited and constitute grounds for immediate account suspension or termination and forfeiture of funds:

• Registering more than one account per person;
• Using fraudulent, stolen, or unauthorized payment methods;
• Providing false or misleading information during registration or verification;
• Colluding with other players or engaging in any form of cheating;
• Using automated software, bots, or other artificial means to place bets;
• Exploiting software vulnerabilities or engaging in hacking or reverse engineering;
• Using 7spen services for money laundering or other illegal purposes;
• Accessing 7spen from a jurisdiction where online gambling is prohibited;
• Allowing another person to use your account;
• Engaging in abusive, threatening, or harassing behavior toward 7spen staff or other players.

8. Responsible Gaming and Self-Exclusion

7spen is committed to promoting responsible gaming practices. We encourage all players to gamble responsibly and within their means. If you feel that your gambling is negatively affecting your life, finances, or relationships, we strongly encourage you to seek help.

7spen provides the following responsible gaming tools:

• Deposit Limits: Set daily, weekly, or monthly deposit limits from your Account Settings;
• Session Time Alerts: Receive alerts after a specified period of continuous play;
• Self-Exclusion: Request a cooling-off period of 24 hours, 7 days, 30 days, or permanent self-exclusion.

For more information and links to professional counseling resources, please visit our Responsible Gaming page.

9. Intellectual Property

All content on the 7spen platform, including but not limited to text, graphics, logos, images, software, and game content, is the property of 7spen or its licensors and is protected by Philippine and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the 7spen platform for personal, non-commercial entertainment purposes only.

You may not copy, reproduce, distribute, modify, reverse engineer, or create derivative works from any content on the 7spen platform without our express written permission.

10. Limitation of Liability

To the fullest extent permitted by applicable law, 7spen, its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of (or inability to access or use) the 7spen platform;
• Any conduct or content of any third party on the platform;
• Unauthorized access, use, or alteration of your account or content;
• Technical malfunctions, server downtime, or interruptions in service.

In no event shall 7spen's total liability to you for all claims arising out of or relating to these Terms or your use of 7spen services exceed the amount you deposited into your 7spen account in the six (6) months preceding the claim.

11. Dispute Resolution and Governing Law

These Terms and any disputes arising out of or relating to these Terms or your use of 7spen services shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be settled by arbitration in accordance with the rules of the Philippine Dispute Resolution Center, Inc. The arbitration shall be conducted in Metro Manila, Philippines, and the language of arbitration shall be English. The decision of the arbitrator shall be final and binding on both parties.

If you have a complaint or dispute, you must first contact 7spen customer support at [email protected] and attempt to resolve the matter informally before initiating any formal dispute resolution process.

12. Amendment of Terms

7spen reserves the right to amend, modify, or update these Terms at any time, at our sole discretion, without prior notice. The "Last Updated" date at the top of this page indicates when these Terms were last revised. Your continued use of 7spen services after any such amendment constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for updates.

13. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or your use of 7spen services, please contact us:

Email: [email protected]
Available: 24 hours a day, 7 days a week
Languages: English and Tagalog